Should Managers Attend Retros?
Recently Luis Goncalves published a blog post about retrospective smells. It’s a good article and worth a look and you can find it here. Although the article in general is interesting and I do agree with most of it, I do disagree about one point being an antipattern: “Line Managers want to attend”.
He quite logically deduces that although they might very well attend on good intentions, their participation can interfere with team member’s confidence in raising issues and talking freely about topics at hand. Leaving manager’s out of retros seems like a proper cure, but I get the feeling we are here treating a symptom to a way bigger underlying issue – lack of trust.
It’s quite common that team members and employees in general are careful when manager’s around, especially if they are new to the team or the company, but instead teaching people to avoid direct communication it should be fostered. It takes time and effort to build that trust, but eventually team should feel comfortable talking about real issues directly and openly with the management. Properly facilitated retrospective is the perfect place to practice and train this open and direct communication.
This trust will eventually work both ways and it’s extremely important for transparency and openness in the company culture. Still it will take time and there is no benefit in trying to force it so I would actually recommend doing retros sometimes with and sometimes without management. Depending how well it goes and start bringing the management in more and more if the trust starts to build up.
There is another benefit in having management present and namely they are more likely to support and help solve the issues if they understand “why” something should be done instead of just “what”. People can bring their whole expertise and experience to the table only if they have proper understanding of the situation and participating in retros can really help in achieving that. People (includes managers!) commit to certain tasks or plans a lot better if they take part in designing them or better yet: let them be part of the solution.
The retrospective is the place for process improvements and probably the most important improvement you could ever achieve is is fixing the communication gap between the team and the management.
Finally I’d like to point out that most of the retrospectives I have facilitated had a manager attending and it never seemed to be a problem. Maybe I’ve just been lucky, but I personally do intent to push my luck and I will keep inviting everyone to the retros.
Illustration by Martha Bárcenas